At TWISH CART, we believe shopping together means sharing not only savings, but peace of mind. That’s why our Refund Policy is clear, fair, and focused on your satisfaction.

1. Refund Eligibility Refund

 may be issued in the following situations:

• The non-perishable items you received are damaged, defective, or expired upon delivery.

• You received the wrong items, or your order is incomplete.

• Your order was cancelled before it was processed by our suppliers.

2. How to Request a Refund

If you encounter any issue with your order, simply contact us within 24 hours of delivery at contact@twishcart.com or via your account dashboard. Please include your order number, a brief description of the issue, and clear photos if applicable.

3. What Happens Next

• Our team will review your request within 2 business days.

• If your request meets our eligibility criteria, we’ll offer you the choice of a full refund, store credit, or replacement (depending on product availability).

• Refunds are processed within 5–10 business days and returned to your original method of payment.

4. Non-Refundable

Situations Please note, we are unable to provide refunds for:

• Orders where issues are reported after 24 hours of delivery.

• ALL perishable items received

• Non-perishable items that have been used, opened, or improperly stored.

• Price differences due to future promotions or discounts.

5. Special Considerations

Because TWISH CART operates on a collaborative group-buying model, certain refund requests may require us to coordinate with other participants in your cart-pool. We will always keep you informed and work to resolve your case fairly and transparently.

6. Our Promise

At TWISH CART, your satisfaction is our priority. We’re committed to resolving every issue promptly and with integrity. If you have questions or need help, our customer care team is always here for you.

Shop together. Save together. Smile together—with TWISH CART.