TwishCart Frequently Asked Questions (FAQ)
1. What is TwishCart?
TwishCart is a collaborative online grocery platform that lets families and individuals
pool their grocery orders to access wholesale prices, save money, and get fresher, local
food—all with less hassle and less waste.
2. How does TwishCart work?
Simply create an account, join or create a Cart Pool in your neighborhood, select your
groceries, and check out. TwishCart coordinates group orders with trusted suppliers,
then arranges convenient delivery or pick–up. By shopping together, everyone gets bulk
pricing—no membership fees required.
3. Who can use TwishCart?
TwishCart is open to families, students, seniors, and anyone looking to save money on
groceries and support local suppliers in Ontario and Quebec.
4. What are the benefits of pooling my grocery cart?
• Save up to 60% compared to traditional retail prices.
• Access fresher, local, and specialty products.
• Reduce food waste orders are tailored to what’s actually needed.
• Support your community and local producers.
• Easy, flexible, and secure ordering.
5. How much does it cost to use TwishCart?
There are no subscription or membership fees. You only pay for your groceries and a
small service or delivery fee (if applicable), which is always shown before checkout.
6. What kind of products can I buy on TwishCart?
We offer a wide range of groceries: fresh produce, dairy, bakery, pantry staples, frozen
foods, beverages, snacks, and specialty items—mostly sourced from local suppliers and
popular Canadian brands.
7. How is delivery handled?
Deliveries are managed through trusted third–party logistics partners and local
contractors. You can choose home delivery or a convenient neighborhood pick–up point.
All perishable items are transported in insulated bags to maintain freshness and safety.
contractors. You can choose home delivery or a convenient neighborhood pick–up point.
All perishable items are transported in insulated bags to maintain freshness and safety.
8. Is there a minimum order amount?
Yes. You have to purchase a minimum of 25$ for your order to be processed. Each Cart
Pool has a minimum total amount to unlock wholesale pricing usually easy to reach
when pooling with 2–4 households. There’s no minimum for individual orders if a pool
has already been formed.
9. How do payments work? Is my information secure?
Payments are made securely online via credit card or Interac e–Transfer. Your payment
and personal data are protected with bank–level encryption and never shared with third
parties.
10. Can I track my order?
Yes! You’ll receive updates via email or SMS about your order status, estimated delivery
or pick–up time, and real–time tracking once your order is out for delivery.
11. What if something is missing or wrong in my order?
If you have any issues, contact our customer support within 24 hours. We’ll resolve it
promptly with refunds, replacements, or credits your satisfaction is our priority.
12. How does TwishCart ensure food safety?
All products are sourced from certified suppliers, handled in licensed commercial
kitchens, and delivered using temperature–controlled containers. Our team is trained in
food safety, and we follow strict sanitation protocols.
13. How do I become a supplier or partner with TwishCart?
Local producers, brands, and community organizations can apply to join our network.
Contact us via the “Contact Us” page for more information about requirements and
benefits.
14. Can I refer friends or family?
Absolutely! Our referral program rewards you with discounts or credits for every new
household that joins TwishCart through your invitation.
15. How does TwishCart help the community?
We work with local organizations to fight food insecurity, support small producers, and
reduce food waste. A portion of every order helps fund community food initiatives.
reduce food waste. A portion of every order helps fund community food initiatives.
Still have questions?
